Who we are

Excellent Outcomes are business improvement professionals with experience in helping clients improve their planning, people, processes and performance.

Roxanne Chugg

Roxanne Chugg

Roxanne is a Facilitator, Trainer and Assessor, Auditor, Advisor and business improvement professional with more than 27 years experience working with Australian organisations and clients to assist them to improve their Planning - People – Processes – Performance.

Her speciality is developing and facilitating enjoyable and worthwhile workshops developing people and team capability, managing change and implementing solutions to achieve outcomes that truly make a difference.

Relevant Experience

Roxanne has built her career on her ability to listen and understand client’s needs, develop strong partnerships with her clients and develop solutions that deliver outcomes and make a difference. With extensive experience in training and assessment, facilitation, auditing, advisory services and coaching and mentoring, Roxanne is well positioned to help clients improve their people, planning, processes and performance.

Areas of Expertise

  • Strategic and Business Planning and Execution
  • Employee Engagement Survey Facilitation
  • Vision, Mission and Values in Action
  • Employee Engagement
  • Executive Recruitment and Selection
  • Risk and WHS Management
  • Executive, Senior Leadership and Sta  Development and Coaching
  • Leadership & Employee Coaching
  • Change Management and Workplace Culture
  • Transition to Business as Usual
  • Australian Business Excellence Framework
  • Lean Kaizen facilitation
  • Continuous Improvement and Process Mapping
  • Project Management
  • Service Reviews
  • Managment systems
  • Auditing

Qualifications & Professional Development

  • Mastery of Deep Facilitation
  • Australian Institute of Company Directors - In
  • Boardroom training
  • TAE40110 Certificate IV in Training and Assessment
  • Certificate IV in Quality Management
  • Graduate Certificate in Business Excellence
  • Graduate Certificate in Business Excellence Evaluation
  • Graduate Certificate in Organisational Self Assessment

Partnerships and Memberships

  • Business Action Learning Facilitator
  • SAI Global Contract Facilitator
  • AIM Associate Consultant
  • Tasmanian Training Consortium Preferred Supplier
  • Member of Institute of Management Consultants
  • Member of Launceston Chamber of Commerce
  • Auditor
  • Genos EI Model of Emotional Intelligence
  • Evaluator – Australian Business Excellence Awards

Samantha Dhillon

Samantha Dhillon

Samantha is a human resources professional with approximately 15 years’ generalist experience.

Samantha’s career spans across large global corporate organisations as well as the public sector and the positions that she has held have ensured the human resource function was managed competently, successfully and compliantly.

Relevant Experience

Samantha is competent in managing specific human resource projects, providing an advisory service to a client’s existing human resource function and/or providing an internal human resource function to meet the needs of your business.

Samantha can assist your organisation with all facets of human resources, providing a tailored and personable approach to improve your organisations planning, people, processes and performance.

Samantha is a committed and dedicated people’s person, who is able to develop rapport quickly with all personnel that she works with. Samantha is focused, consultative, detail orientated and thorough in her approach.

Areas of Expertise

  • Performance Management
  • Disciplinary Matters through to Termination
  • HR Coaching and Mentoring
  • Workforce Planning
  • Succession Planning
  • End to end Recruitment and Selection
  • Policy and Procedure Development and Review
  • On boarding and Induction
  • Payroll
  • Remuneration and Benefits (including Salary Benchmarking)
  • Employment Contracts
  • HR Forms and Templates, including Position Descriptions
  • HRIS Systems
  • Performance Appraisal Processes
  • Talent Management

Qualifications & Professional Development

  • Bachelor of Arts (Majoring in Psychology and Sociology) 

  • Diploma in Human Resources Management 

  • Certificate IV in Human Resources Management 


Katie Prestidge

Katie Prestidge

Katie is a Human Resources professional with extensive generalist experience across the government and resources sectors. Her work background spans human resources, recruitment, tourism and economic development in multinational, local government, and not-for-profit organisations. 

Katie enjoys working closely with clients to ensure their goals and strategies can be achieved through appropriate planning, management and support of their largest resource – people.

Relevant Experience

Through Katie’s work background supporting large and small organisations, she is experienced partnering with stakeholders to deliver effective, strategic HR services. She has successfully advised and guided leaders through periods of organisational restructure and significant change.

Katie is able to support clients to develop strategies and practical actions to target specific people matters, including diversity, absenteeism, leadership development, talent and succession planning and employee engagement.

Katie is also experienced working with businesses on operational and process improvements to meet specific standards and industry accreditation.

Katie is results driven and can assist you to achieve the right outcomes through her friendly, approachable and efficient style.

Areas of Expertise

  • Strategic HR solutions
  • Development of people processes for core HR functions
  • Training and development of new leaders
  • Development of HR training programs
  • Case Management and Discipline
  • Performance Management – including objective setting, performance and salary review processes
  • Development planning
  • Policy development and interpretation
  • End-to-end recruitment and selection
  • Strategies to improve employee engagement, turnover and retention
  • Process improvements
  • Auditing

Qualifications & Professional Development

  • Bachelor of Tourism - Major in Human Resource Management
  • RABQSA-AU Internal Auditor qualification through SAI Global

Rod Sweetnam

Rod Sweetnam

Rod has over thirty years’ experience in senior management in the local government sector. Rod’s work background has involved management of a broad range of functions including Governance, operations and management of large facilities and infrastructure providing a commercial focus to their activities, and Emergency Management in the area of natural disaster impact on communities.

Rod has experience in dealing with people from all levels of an organisation and enjoys working closely with people and organisations to assist them to achieve their goals and strategies through process improvement and sustainability.

Relevant Experience

Through his broad range of experience, Rod is able to assist organisations with processes and procedures to achieve desired customers outcomes and provide guidance on policy and procedure development and implementation.

Rod is experienced in working with large and small workgroups to instigate change in the workplace, either in a not for pro t or government environment or a commercial entity. His experience includes strategy development, Human resources administration and application in the workforce, Work Health and Safety, Enterprise Agreement negotiations, having led bargaining groups for large organisations.

Rod is also experienced in interacting with customers and clients external to organisations and developing processes to communicate with and address clients’ issues.

Areas of Expertise

  • Policy development
  • Client communication and strategy
  • Work Health and Safety in the workplace
  • HR and IR management workplace relations
  • Process improvement
  • Financial management
  • Governance policy
  • Operational process and outcomes
  • Emergency management

Qualifications & Professional Development

  • Diploma of Horticultural Science
  • Certificate of Business Studies/Accounting
  • Graduate Australian Institute of Company Directors

Mary Frost

Mary Frost

Mary is a marketing and sales professional with over 30 years’ experience in media, marketing, business management and the not-for-profit sector.

Her key areas of expertise lay in providing marketing consultation and management of events, public relations, media, communications and specific project management.

As a passionate and dedicated individual, Mary thrives on the commitment to accomplish the best possible outcomes for clients by delivering creative solutions to meet clients’ objectives.

Relevant Experi ence

Mary’s background in sales, marketing and general management extends from a regional focus in the private sector to a state-wide and national focus in the not-for-profit sector.

Her extensive experience in leading and managing the marketing function is well-versed in developing and implementing strategies to deliver measurable business goals.

Throughout her career, Mary has successfully partnered with small and large businesses to consistently deliver sales and marketing projects on time and on budget while managing and mitigating risks in line with the project plans.

Mary possesses a strong commitment to deliver excellence in customer service to ensure client satisfaction and objectives are met.

Areas of Expertise

  • Marketing
  • Event Management
  • Communications
  • Media & Advertising
  • Public Relations
  • Brand Management
  • Business Development
  • Community Engagement
  • Customer Service
  • Project Management
  • Scholarship Management
  • Fundraising and Donor Care

Qualifications & Professional Development

  • Australian Institute of Management – The New Manager
  • High Performance Management & Sales Training
  • Regional Television Australia Sales Training