Who we are

Excellent Outcomes are business improvement professionals with experience in helping clients improve their planning, people, processes and performance.

Roxanne Chugg

Roxanne Chugg

Excellent Outcomes are business improvement professionals with experience in helping clients improve their planning, people, processes and performance.

Roxanne is a Facilitator, Trainer and Assessor, Auditor, Advisor and business improvement professional with more than 24 years experience working with Australian organisations and clients to assist them to improve their Planning - People – Processes – Performance. Her specialty is developing and facilitating enjoyable and worthwhile workshops, managing change and implementing solutions to achieve tangible benefits.

Additionally, Roxanne is a Delivery Partner with SAI Global, delivering training courses, customised solutions and the Australian Business Excellence Framework to clients nationally. She is an AIM Associate Consultant, delivering training and assessment, short courses and customised solutions to AIM clients nationally. Roxanne is also a training provider for The Training Consortium (TTC).

Roxanne is an Evaluator for the Australian Business Excellence Awards and has previously been a judge in the Launceston Chamber of Commerce Business Excellence Awards.

Relevant Experience

Roxanne has built her career through her ability to listen and understand client’s needs, develop strong partnerships with her clients and develop solutions that deliver outcomes and make a difference. With extensive experience in training and assessment, facilitation, auditing, advisory services and coaching and mentoring, Roxanne is well positioned to help clients improve their people, planning, processes and performance.

Areas of Expertise

  • Strategic and Business Planning
  • Risk and WHS Management, including Contractor Management
  • Senior Leadership Development and Coaching
  • Change Management and Workplace Culture
  • Australian Business Excellence Framework
  • Continuous Improvement, including Lean
  • Project Management
  • Auditing and Compliance
  • Knowledge and Information Management
  • Customer Service and Client Relationship Management
  • Management Systems Development and Auditing
  • Performance Management and Mediation
  • Benchmarking
  • Values and Behaviours alignment

Qualifications & Professional Development

  • Mastery of Deep Facilitation
  • Australian Institute of Company Directors - In Boardroom training
  • TAE40110 Certificate IV in Training and Assessment, including LLN
  • Certificate IV in Quality Management
  • Graduate Certificate in Business Excellence Evaluation
  • Graduate Certificate in Organisational Self Assessment
  • SAI Global Delivery Partner, AIM Associate Consultant and Tasmanian Training Consortium Preferred Supplier
  • Member of Institute of Management Consultants and Launceston Chamber of Commerce
  • Auditor
  • Evaluator – Australian Business Excellence Awards and Singapore Quality Awards
  • 2011 Judge – CGU Business Excellence Awards

Ian Dunbabin

Ian Dunbabin

Ian is an inspirational leader with a track record of achieving impressive results through making the most of people, financial and technical resources.  Ian has demonstrated commitment to creating value for customers, community and organisations by applying exceptional leadership, management, team, interpersonal and technical skills.

Relevant Experience

Leveraging on 20 years’ experience as a Naval Officer followed by 10 years as a senior executive in utility businesses, Ian brings the ability to think strategically, effectively lead people and create high performing teams. Ian builds strong relationships and inspires confidence with stakeholders and is well positioned to help our clients improve their people, planning, processes and performance.

Qualifications & Professional Development

  • Master of Science (Systems Engineering)
  • Bachelor of Electrical Engineering
  • Company Directors Course

Areas of Expertise

  • Senior Executive Leadership
  • Strategic and leadership skills
  • Creating high performing teams and organisations
  • Asset management - in particular operations and maintenance
  • Service delivery
  • Governance
  • Integrated risk management
  • Business process improvement
  • Systems of work
  • Program management
  • Control systems

Samantha Dhillon

Samantha Dhillon

Samantha is a human resources professional with 15 years generalist experience.

Samantha is able to manage specific human resource projects, provide an advisory service to a clients existing human resource function and/or provide an internal human resource function to meet the needs of your business.

Relevant Experience

Samantha’s career spans across global corporate organisations as well as the public sector and the positions that she has held have ensured the human resource function was managed competently, successfully and compliantly.

Samantha can assist your organisation with all facets of human resources, providing a tailored and personable approach to improve your organisations planning, people, processes, and performance.

Samantha is a committed and dedicated people’s person, who is able to develop rapport quickly with all personnel that she works with. Samantha is focused, consultative, detail orientated and thorough in her approach.

Areas of Expertise

  • Policies and Procedures Review and/or
  • Development
  • Employee Forms and Templates
  • Recruitment and Selection
  • Employment Contracts
  • Position Descriptions
  • On boarding and Induction
  • Payroll
  • Remuneration and Benefits
  • Salary Benchmarking
  • Employee Relations
  • HR Coaching and Mentoring
  • Performance Management
  • Disciplinary Matters/Terminations
  • Performance Appraisal Processes
  • HRIS Systems
  • Succession Planning
  • Talent Management
  • Workforce Planning

Qualifications & Professional Development

  • Bachelor of Arts
    — Majoring in Psychology and Sociology
  • Diploma in Human Resources Management
  • Certificate IV in Human Resources Management

Katie Prestidge

Katie Prestidge

Katie is a Human Resources professional with extensive generalist experience across the government and resources sectors.

Her work background spans human resources, recruitment, tourism and economic development in multi- national, local government, and not-for- profit organisations. Katie enjoys working closely with clients to ensure their goals and strategies can be achieved through appropriate planning, management and support of their largest resource – people.

Relevant Experience

Through Katie’s work background supporting large and small organisations, she is experienced partnering with stakeholders to deliver effective, strategic HR services. She has successfully advised and guided leaders through periods of organisational restructure and significant change.

Katie is able to support clients to develop strategies and practical actions to target specific people matters, including diversity, absenteeism, leadership development, talent and succession planning and employee engagement.

Katie is also experienced working with small businesses on operational and process improvements to meet specific standards and industry accreditation, through her background in tourism and economic development and the National Tourism Accreditation Program.

Katie is results driven and can assist you achieve the right outcomes through her friendly, approachable and efficient style.

Areas of Expertise

  • Strategic HR solutions
  • Development of people processes for core HR functions
  • Training and development of new leaders
  • Development of HR training programs
  • Case Management and Discipline
  • Performance Management – including objective setting, performance and salary review processes
  • Development planning
  • Policy development and interpretation
  • End-to- end recruitment and selection
  • Strategies to improve employee engagement, turnover and retention
  • Process improvements

Qualifications & Professional Development

  • Bachelor of Tourism - Major in Human Resource Management
  • RABQSA-AU Internal Auditor qualification through SAI Global

Steve Yates

Steve Yates

Steve is a leadership Practitioner with over 35 years of professional experience.

Steve is able to provide help in a variety of areas including strategic planning, leadership development and coaching and mentoring as well as help organisations define and implement their purpose.

Relevant Experience

Steve is an experienced leader who has been practising and refining his skills in a variety of areas.  Steve has led teams in both profit and not for profit sectors.  He has developed proven leadership skills and qualities within the defence, academic, forestry, employment and community services sectors.  Steve has the demonstrated ability to motivate, train and develop staff to achieve strategic and operational targets.

Steve can help your organisation with strategic planning and leadership development, providing a tailored service to improve your organisation’s direction and develop your leaders.

Steve is dedicated to helping organisations realise their purpose through effective strategic planning and leadership development. Steve is able to build rapport and focus on the needs of individuals and organisations.

Areas of Expertise

  • Strategic Planning
  • Operational Planning
  • Leadership Training
  • Leadership Development and Mentoring
  • Organisational Review
  • Mentoring
  • Coaching
  • People Development
  • Governance

Qualifications & Professional Development

  • Bachelor of Arts
  • Majoring in Political Studies
  • Graduate Certificate in Occupational Safety & Hygiene
  • Diplomas in Business & Business Management
  • Certificate IV in Training and Assessment
  • Fellow Australian Institute of Management