Who we are

Excellent Outcomes are business improvement professionals with experience in helping clients improve their planning, people, processes and performance.

Roxanne Chugg

Roxanne Chugg

Roxanne is a Facilitator, Trainer and Assessor, Auditor, Advisor and business improvement professional with more than 27 years experience working with Australian organisations and clients to assist them to improve their Planning - People – Processes – Performance.

Her specialty is developing and facilitating enjoyable and worthwhile workshops developing people and team capability, managing change and implementing solutions to achieve outcomes that truly make a difference.

Relevant Experience

Roxanne has built her career through her ability to listen and understand client’s needs, develop strong partnerships with her clients and develop solutions that deliver outcomes and make a di erence. With extensive experience in training and assessment, facilitation, auditing, advisory services and coaching and mentoring, Roxanne is well positioned to help clients improve their people, planning, processes and performance.

Areas of Expertise

  • Strategic and Business Planning and Execution
  • Employee Engagement Survey Facilitation
  • Vision, Mission and Values in Action
  • Employee Engagement
  • Executive Recruitment and Selection
  • Risk and WHS Management
  • Executive, Senior Leadership and Sta  Development and Coaching
  • Leadership & Employee Coaching
  • Change Management and Workplace Culture
  • Transition to Business as Usual
  • Australian Business Excellence Framework
  • Lean Kaizen facilitation
  • Continuous Improvement and Process Mapping • Project Management
  • Service Reviews
  • Managment systems
  • Auditing

Qualifications & Professional Development

  • Mastery of Deep Facilitation
  • Australian Institute of Company Directors - In
  • Boardroom training
  • TAE40110 Certi cate IV in Training and Assessment
  • Certi cate IV in Quality Management
  • Graduate Certi cate in Business Excellence • Graduate Certi cate in Business Excellence
  • Evaluation
  • Graduate Certi cate in Organisational Self Assessment

Partnerships and Memberships

  • Business Action Learning Facilitator
  • SAI Global Contract Facilitator
  • AIM Associate Consultant
  • Tasmanian Training Consortium Preferred Supplier
  • Member of Institute of Management Consultants
  • Member of Launceston Chamber of Commerce • Auditor
  • Genos EI Model of Emotional Intelligence
  • Evaluator – Australian Business Excellence Awards

Samantha Dhillon

Samantha Dhillon

Excellent Outcomes are business improvement professionals with experience in helping clients improve their planning, people, processes and performance.

Samantha is a human resources professional with 15 years generalist experience.

Samantha is able to manage speci c human resource projects, provide an advisory service to a clients existing human resource function and/or provide an internal human resource function to meet the needs of your business.

Relevant Experience

Samantha’s career spans across global corporate organisations as well as the public sector and the positions that she has held have ensured the human resource function was managed competently, successfully and compliantly.

Samantha can assist your organisation with all facets of human resources, providing a tailored and personable approach to improve your organisations planning, people, processes and performance.

Samantha is a committed and dedicated people’s person, who is able to develop rapport quickly with all personnel that she works with. Samantha is focused, consultative, detail orientated and thorough in her approach.

Areas of Expertise

  • Policies and Procedures Review and/or Development
  • Employee Forms and Templates
  • Recruitment and Selection
  • Employment Contracts
  • Position Descriptions
  • On boarding and Induction
  • Payroll
  • Remuneration and Benefits
  • Salary Benchmarking
  • Employee Relations
  • HR Coaching and Mentoring
  • Performance Management
  • Disciplinary Matters/Terminations
  • Performance Appraisal Processes
  • HRIS Systems
  • Succession Planning
  • Talent Management
  • Workforce Planning

Qualifications & Professional Development

  • Bachelor of Arts
  • Majoring in Psychology and Sociology
  • Diploma in Human Resources Management
  • Certificate IV in Human Resources Management

Katie Prestidge

Katie Prestidge

Katie is a Human Resources professional with extensive generalist experience across the government and resources sectors.

Her work background spans human resources, recruitment, tourism and economic development in multi- national, local government, and not-for- profit organisations. Katie enjoys working closely with clients to ensure their goals and strategies can be achieved through appropriate planning, management and support of their largest resource – people.

Relevant Experience

Through Katie’s work background supporting large and small organisations, she is experienced partnering with stakeholders to deliver e ective, strategic HR services. She has successfully advised and guided leaders through periods of organisational restructure and signi cant change.

Katie is able to support clients to develop strategies and practical actions to target specific people matters, including diversity, absenteeism, leadership development, talent and succession planning and employee engagement.

Katie is also experienced working with businesses on operational and process improvements to meet speci c standards and industry accreditation.

Katie is results driven and can assist you achieve the right outcomes through her friendly, approachable and e cient style.

Areas of Expertise

  • Strategic HR solutions
  • Development of people processes for core HR functions
  • Training and development of new leaders
  • Development of HR training programs
  • Case Management and Discipline
  • Performance Management – including objective setting, performance and salary review processes
  • Development planning
  • Policy development and interpretation
  • End-to-end recruitment and selection
  • Strategies to improve employee engagement, turnover and retention
  • Process improvements
  • Auditing

Qualifications & Professional Development

  • Bachelor of Tourism - Major in Human Resource Management
  • RABQSA-AU Internal Auditor qualification through SAI Global

Steve Yates

Steve Yates

Steve is a leadership Practitioner with over 35 years of professional experience.

Steve is able to provide help in a variety of areas including strategic planning, leadership development and coaching and mentoring as well as help organisations define and implement their purpose.

Relevant Experience

Steve is an experienced leader who has been practicing and re ning his skills in a variety
of areas. Steve has led teams in both pro t and not for pro t sectors. He has developed proven leadership skills and qualities within the Defence, academic, forestry, employment and community services sectors. Steve has the demonstrated ability to motivate, train and develop sta  to achieve strategic and operational targets.

Steve can help your organisation with strategic planning and leadership development, providing a tailored service to improve your organisation’s direction and develop your leaders.

Steve is dedicated to helping organisations realise their purpose through e ective strategic planning and leadership development. Steve is able to build rapport and focus on the needs of individuals and organisations.

Areas of Expertise

  • Strategic Planning
  • Operational Planning
  • Leadership Training
  • Leadership Development and Mentoring
  • Organisational Review
  • Mentoring
  • Coaching
  • People Development
  • Governance

Qualifications & Professional Development

  • Bachelor of Arts
  • Majoring in Political Studies
  • Graduate Certificate in Occupational Safety & Hygiene
  • Diplomas in Business & Business Management
  • Certificate IV in Training and Assessment
  • Fellow Australian Institute of Management

 

Rod Sweetnam

Rod Sweetnam

Rod has over thirty years’ experience in senior management in the local government sector. Rod’s work back ground has involved management of a broad range of functions including Governance, operations and management of large facilities and infrastructure providing a commercial focus to their activities, and Emergency Management in the area of natural disaster impact on communities.

Rod has experience in dealing with people from all levels of an organisation and enjoys working closely with people and organisations to assist them to achieve their goals and strategies though process improvement and sustainability.

Relevant Experience

Through his broad range of experience, Rod is able to assist organisations with processes and procedures to achieve desired customers outcomes, and provide guidance with policy and procedure development and implementation.

Rod is experienced in working with large and small work groups to instigate change in the work place, either in a not for pro t or government environment or a commercial entity. His experience includes strategy development, Human resources administration and application in the work force, Work Health and Safety, Enterprise Agreement negotiations, having led bargaining groups for large organisations.

Rod is also experience in interacting with customers and clients external to organisations and developing processes to communicate with and address clients’ issues.

Areas of Expertise

  • Policy development
  • Client communication and strategy
  • Work Health and Safety in the work place
  • HR and IR management workplace relations
  • Process improvement
  • Financial management
  • Governance policy
  • Operational process and outcomes
  • Emergency management

Qualifications & Professional Development

  • Diploma of Horticultural Science
  • Certificate of Business Studies/Accounting
  • Graduate Australian Institute of Company Directors