Case Studies

Devonport City Council - Events

In the high risk area of events management Devonport City Council had an inconsistent approach in place, no system for distribution of information, an inefficient application process and poor information management.  Read more about how their staff were empowered to improve the process….

Devonport City Council - Excellence Journey

Led by Ian and his Senior Management Team, Devonport City Council have already achieved some fantastic outcomes by adopting SAI Global’s Business Excellence Framework. Since 2009 the organisation has transformed from the pain of restructure to be an organisation truly striving to be excellent in all that they do...

Central Coast Council - Waste Management

Central Coast Council embarked on a journey of excellence in 2010.  A number of improvement reviews have taken place with many employees participating in reviewing and improving the processes they work within.

The journey is proving to be an interesting one with some great results being achieved...

NRM North Information Management

NRM North identified the need to improve their information management system.  A significant amount of time is currently spent searching for information on the organisation’s intranet costing money in loss of productive time and frustration for staff.  Roxanne was asked by NRM North to facilitate a formal improvement project using a proven improvement methodology and tools…

City of Hobart Excellence Journey

The 1990’s were a period of turbulent change

  • New Local Government Act
  • National Competition Policy
  • 2 State Government Amalgamation Inquiries
  • 3 General Managers
  • Organisational upheaval and restructuring

This resulted in significant uncertainty within the organisation and a focus on operational rather than more strategic issues.  Holistic measurement of the organisation’s performance was almost non existence.  The organisation made the decision to ask Roxanne to assist in the implementation of the Australian Business Excellence Framework with impressive results …

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