Case Study TasRail - Servicing of Points

Situation / Dri​ver:

  • The Points Maintenance Gang no longer exists
  • Points Gang travelled State-wide to service points
  • The significant travel time and costs associated with this

The A​pproach:

  • Under the guidance of an External Facilitator, Brett used the
  • Plan-Do-Check-Act methodology to:
    - Understand the current situation, the issues and causes of the issues
    - Frame up possible solutions
    - Implement the solutions
    - Understand the difference these solutions made
    - Standardise for the future


  • Training planned and conducted for local gang members in servicing points by the Ex Points Gang
  • Work instructions reviewed and updated to reflect the way points should be serviced and loaded onto the intranet for access
  • Servicing Form integrated into the Track Maintenance Standard
  • Employees will be signed off as competent in servicing points when they receive their Certificate III
  • A list of tools were developed, ordered and obtained. List incorporated into the work instruction

Benefits Achieved:

  • Local Gang Members are now able to service points, eliminating the need for Launceston Gang Members to travel
  • State-wide
  • Improving efficiency and productivity of local gangs
  • Senior maintainers and Gang Leaders in place
  • $42, 084.00 in annual savings achieved by reducing travel costs and time:
    - Reduced fuel costs
    - Reduced travel time
    - Reduced accommodation costs