Case Study Devonport City Council - Risk and WHS Measures

In its goal to reduce harm in the workplace, an improvement team at Council set about developing a system and process to manage, measure and report on WHS in the workplace…. Here’s what they achieved…

Situation / Driver:


  • Target of Zero-Harm
  • Ad-hoc approach to managing risk and measuring and reporting WHS indicators
  • Lack of a documented approach as to how risk is managed, coordinated, monitored and reported in the organisation
  • No consistent approach to identify, assess and treat risk
  • Current risk approach not complying with 2012 WHS Act and Regulations
  • Lack of understanding around roles and responsibilities regarding risk
  • Lack of a plan to implement our risk management approach


  • Engage Excellent Outcomes to support us in the review of our risk policy and framework and make recommendations to improve risk management to comply with 2012 WHS Act
  • Develop WHS Training for all levels to raise awareness  of impacts of changes and roles and responsibilities
  • Develop risk reporting to enable proactive monitoring of risk
  • Develop risk tools that can be used on the job to assess risk

Benefits Achieved:

  • A documented Policy and Risk Framework that acts as an implementation plan to help us implement effective risk management
  • Safe Working Method Statements (SWMS) are being developed and implemented
  • Risk training put in place and ongoing
  • Policies and procedures are being reviews to comply with Codes of Practice
  • A comprehensive internal audit program  is being developed to ensure ongoing compliance with risk and WHS management
  • A set of WHS measures to capture, analyse and report on for future decision making
  • Council-wide health and well being program being implemented
  • Risk assessment and JSA information is captured in the system to feed into WHS measures and reporting
  • Integration of WHS into daily activities, planning and decision making

Lessons Learnt:

  • Follow the plan to implement the changes
  • Focus and don’t steer of course
  • Get buy-in from managers and staff
  • Get external expertise and advice when you need it