Case Study Devonport City Council - Training

Devonport City Council logo

Devonport City Council identified an opportunity to improve the way training is coordinated at all levels in the organisation.  An improvement team set to work on putting a training and development process in place that ensures needs of employees are formally identified, assessed, coordinated and monitored … and integrated with performance management.

Situation / Driver:

  • Ad-hoc approach to training across the organisation
  • No linkages to training and development with performance reviews
  • No consistent approach to identify, assess, coordinate training
  • Lack of understanding of who is responsible for training


  • Team consisting of:
  • Sponsor – Shane Crawford
  • Facilitators – Angela Wells; Peter Porch
  • Process Owners – Jacci McDougall; Kylie Lunson; Fabio Pizzirani; Karen Stone; Shane Warren
  • Paradigm Person – Damian Collins; Anne-Maree Snell; Phil Cowmeadow
  • Worked through a 9 Step Continuous Improvement Methodology
  • Developed and implemented a documented Training and Development process; integrated with the Performance Evaluation System (PES), outlining how training needs are identified, assessed and coordinated as well as clear roles and responsibilities for training

Benefits Achieved:

  • Monetary savings through cross-organisational training (multiple staff undertaking combined training, rather than costly one on one individual based training)
  • Integrated training identification and coordination resulting in efficiencies and more satisfied staff
  • PES reviews are undertaken with staff annually
  • Training and development needs of employees are identified, assessed, coordinated and monitored as part of the new process
  • A Training Report can now be printed from PES to monitor outstanding and completed training
  • The process is an Appendix to the Devonport City Council Learning and Development Strategy

Lessons Learnt:

  • Process map, process map, process map!
  • Don’t be tempted to skip the steps
  • Be brave and try the different improvement tools; don’t be afraid to fail