Case Study Break O’Day Council - Organisational Review

Break O'Day council logo

Break O'Day Council recognised that the organisation needed to review their operations to become more efficient and to align the organisational structure to achieve the goals identified in their Strategic Plan 2011-2015. The review resulted in the implementation of significant changes, as detailed below;

Situation – Catalyst for Change:

  • Unsustainable financial position
  • Culture of “this is the way we’ve always done things”                                                                                         
  • Limited culture of ‘working efficiently and effectively’
  • Gaps in industry knowledge in specific areas
  • Silo mentality between departments
  • Lack of vision and agreed values and behaviours
  • Little recognition of BODC’s strategic goals
  • No focus on continuous improvement


  • Organisational Review
  • Alignment of the Organisational Structure to the Strategic Plan
  • Redundant positions identified – voluntary & compulsory
  • Identification and design of additional roles required
  • Outsourcing of specific industries i.e. Tips
  • Reduction in vehicle fleet and usage
  • Implementation plan to monitor and guide change process
  • Introduction of structured planning of work
  • Ongoing team work, coaching and mentoring
  • Cultural change to introduce ongoing improvement and working more efficiently

Benefits Achieved:

  • A sustainable financial position      
  • Identification of skill gaps      
  • More efficient and effective ways of working     
  • Reduction in vehicle fleet and usage costs     
  • Industry experts contracted to manage specific Council functions   
  • Reduction in risk due to an increase in knowledge/skills and industry expertise
  • Ability to work towards strategic goals

Lessons Learnt:

  • Don’t be afraid to change from the status quo
  • The ‘hard’ decisions will be worth it
  • An implementation plan is invaluable
  • Don’t underestimate employees desire to improve and achieve
  • Empower your people to improve
  • Prioritise solutions and continue to implement
  • Seek feedback from stakeholders and be prepared to change back if outcomes aren’t achieved