Step 3 – Understand and analyse the causes

Posted by Roxanne Chugg

Within the four phases of Plan, Do, Check and Act there are 7 steps.  This week we take a look at step number 3.

During Step 3 be sure to ask and understand:

  • What are the possible causes? How do you know?
  • What are the actual causes? How do you know?

There are lots of tools you can use to work your way through the first step e.g.:

  • Cause and Effect/Fishbone Diagram
  • 5 Why’s
  • Pareto Analysis
  • Root Cause Analysis

Key things to remember:

It’s pretty certain that now you’ve got a good understanding of “the current situation”… and you’ll be starting to understand what some of the causes might be ☺  It is critical that we look for, identify and truly understand the causes of issues; too often we see symptoms of problems fixed rather than the true causes.