Within the four phases of Plan, Do, Check and Act there are 7 steps. This week we take a look at step number 3.
During Step 3 be sure to ask and understand:
- What are the possible causes? How do you know?
- What are the actual causes? How do you know?
There are lots of tools you can use to work your way through the first step e.g.:
- Cause and Effect/Fishbone Diagram
- 5 Why’s
- Pareto Analysis
- Root Cause Analysis
Key things to remember:
It’s pretty certain that now you’ve got a good understanding of “the current situation”… and you’ll be starting to understand what some of the causes might be ☺ It is critical that we look for, identify and truly understand the causes of issues; too often we see symptoms of problems fixed rather than the true causes.