Within the four phases of Plan, Do, Check and Act there are 7 steps. This week we take a look at step number 1.
Step 1 – Define the opportunity for improvement
During Step 1 be sure to ask and understand:
• What is the opportunity or problem? What impact is the problem having? What are you trying to achieve?
• What structures might you need to work through to effect appropriate ownership of the opportunity for improvement?
• What are the processes/people/relationships involved? Who is responsible? Who has authority to change them?
• Has this been raised before? Is this being worked on anywhere else within your organisation?
• How will you know when you’ve been successful in improving it?
There are lots of tools you can use to work your way through the first step e.g.
- Improvement or Project Charter
- SMART Objectives
- Lean Wastes
- Opportunity Statement
- Stakeholder Analysis
- Key Performance Indicators
Some key things to remember here are:
- Decide on your objectives and scope the improvement well
- Involve others (within your work team or cross functionally)
- Set measures to help you understand and demonstrate how your efforts will improve
Next week Roxanne will share some insights into Step 2 – Understanding the current situation