As Deming once said; “It is not necessary to change, survival is not mandatory!”
In today’s business and service industry environments, you can stay as you are; providing the same services and solutions you always have in the same way you’ve always provided them and hope that no one out there makes better, cheaper products or delivers more relevant solutions or better services that meet your customers expectations and needs better than you do… or you can be at the forefront of change, innovation and improvement, enabling your employees to always look at improving the way that things are done.
We are operating in a global market more than ever before, someone out there is looking at your share of the market and working out how to win it from you, they’re looking at the services you provide and how they can provide them better…. will you just sit back and take a “she’ll be right attitude”?
Your competitors will improve, they will evolve, they may even revolutionize your industry, you need to be there first or you may lose your business or become less relevant.
It is not enough to just make reactive improvements when a crisis hits, you need to have a culture and processes of continual business improvement in place to ensure that your business will thrive not just survive and be successful and sustainable in the future.
Ensuring your people have the skills and capability to implement and use Lean Tools is a proven method to improve your business and beat the competition.
How do you know what your customers want and expect now and in the future? What are you doing to stay ahead of the game?