Emotional Intelligence – what is it?

Posted by Roxanne Chugg

Emotions influence our decisions, behaviour and performance both in productive and unproductive ways. Think of a time when you experienced an emotion – say for example, joy. Perhaps you had a great weekend with time spent with your family, or accomplished a difficult task that you’ve been putting off for awhile.  How did this emotion impact your mood, your energy levels, and the conversations you had with friends or colleagues?  Now think of a different example – say, for example, anger. Perhaps a colleague said something that ‘rubbed you up the wrong way’ or you thought that a friend betrayed a confidence. How did this emotion impact your mood and your behaviours? Perhaps you sent an angry e-mail, or said something in the heat of the moment that you regretted later.

Emotional Intelligence (EI) is a set of skills that help us identify and respond to emotions within ourselves and others. These skills are as important as your intellect (IQ) in determining success in work and in life. However EI is a set of skills that are often undervalued or misunderstood.  Everyone, no matter what your role, has interactions with other people. Your ability to understand your emotions, to be aware of them and how they impact the way you behave and relate to others, will improve your ‘people’ skills and help you ultimately be more successful.

Emotional Intelligence in action – what difference does it make?

In the workplace, emotional intelligence underlies our self-awareness, empathy, leadership and resilience. In our world of ‘do more with less’, where continuous change is the norm and effective collaboration is essential, these skills are fundamental to our success. People who have been through GENOS EI programs feel better at work, facilitate more productive work environments, and better lead and engage others.

How can we help you?

Here at Excellent Outcomes we are accredited to use the GENOS Emotional Intelligence solutions with our clients.

GENOS Emotional Intelligence programs are cutting edge in content, assessments, frameworks, and tools that translate into practical and demonstrable behavioral change that endures and has impact.
GENOS programs present a holistic approach to development by improving a foundational set of skills that create greater personal and inter-personal success within and outside of the workplace.  That’s why they’re recognised as game changing for business and life changing for people.

During May and June we’ll be sharing further insights into the benefits of being more emotionally aware and the different elements to help you build strong emotional intelligence.

How ready are you to develop your emotional intelligence?