Change Management - Resistance versus Communication

Posted by Roxanne Chugg

Why are employees often resistant to change?

The key to engaging employees on the change journey is communication.

So often management will become frustrated by the resistance they are observing in the workforce during the change process, believing that they have communicated effectively. What management fail to recognise is that from an employee’s perspective they don’t understand the full picture. Employees not only need to hear the ‘vision’ but they also want to know how, why and when the change will impact them in their role.

Any ‘imposed’ change can appear daunting, take the time to communicate, listen to the concerns that are raised by employees and offer as much detail as possible. Think about how you would feel if you were told things were changing but were only provided with an overview, unsure how the change would affect your day to day life. Use this thought as the basis for how you approach managing change...